Privacy Policy

We hold a good responsibility in keeping the confidentiality of the personal information that we collect in order to provide a sustainable service. This policy intends to explain the disclosure of the information, the uses, and how the client’s data is managed within the company operations. Openness and clarity between all parties is our prime concern while we maintain strong and meaningful privacy protections for the clients who wish to travel with us.

About Personal Data

Personal data refers to any living individual who can be identified from that data. As of May 25, 2018, in the European Union the processing of personal data is governed by the General Data Protection Regulation (GDPR). Let the client be from any part, we, Hidden Sri Lanka assure to provide similar protection to everyone’s data who entrust their details with us.

Why We Collect Your Data

Through a legitimate process, we will collect, use, share, operate and store your personal information. The information is basically used as a supportive factor for the steps taken to make a holiday contract between the customer and the travel service provider. Such performance may take place solely with your specific consent for the use of your information to conform with a relevant legal or regulatory obligation that we occupy, or for our legitimate commercial interests as a commercial organization. In each relevant situation, the policy below validates the legal basis for our use of your personal information.

How We Collect Your Data

Basically, we collect and use information when you interact with us, when you use our products and services, and when you visit our website. Often the clients are required to submit their information (via, including but not limited to, our website, telephone calls, Skype, and email), or through social media.

What Data do We Collect From You?

Through any of the interactive methods mentioned above, we collect your personal data such as your name, residential/mailing address, telephone number, email address, passport details, flight details, payment details, information about your dietary requirements and health issues (if any), and other details relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. accommodation or tour providers). We also make your interests prior when collecting information that will ensure you the most feasible personal experience with a perfectly designed tour.

How We Use Collected Data

Basically, your personal information will be used by us to respond to your inquiry and to go with the travel procedure. For the accomplishment of your holiday trip and to provide you with the required service, we may share your personal information with the parties including third-party suppliers, hotels, experience hosts, experience providers, transport providers, chauffeurs, guides, and drivers, as well as governmental agencies as required. We assure your information won’t be given to third parties for marketing purposes.

Following will be the summing up of key reasons for collecting your personal information:

  • Discuss travel arrangements to plan and execute the most appropriate trip for you
  • Booking your tour and hotel reservations
  • Inform you of special promotions, and other marketing-related activities
  • Compiling customer feedback on our services
  • Notifying you of any changes or amendments to your booking
  • Notifying you of emergencies
  • Providing you with a seamless service and up to date information

We never sell or rent data to third parties. This data will be used by us to ensure you have a safe tour and in relation to the products and services we provide

Your Images

During a tour, your images and photographs might be captured by our representative for the company usage and to maintain the gallery. Or you may voluntarily send us the images that you have taken throughout the tour. We ensure to ask you for consent to use the images for marketing purposes (throughout the website and in our digital newsletter, as well as on social media such as Facebook, Instagram, and Twitter) and to upload them to the blog section of our website. The blog will contain the name, images, and the written descriptions of you. In case you need not publish your name, it will be removed as per your request. Please note that all the content you send us will be used with your permission only.

Who Can Access Your Data

We will assure not sell or rent your data to third parties, only the sharing of information will be committed when it is required to satisfy your travel services. We are the only party who can access the data submitted by you through our forms and it will not be transferred to any third party. It is for your attention that our website and communication lines can contain links to other websites. If it is so, since we are not the owners of those sites, we will bear no responsibility for the privacy practices of such other sites.

Secure Your Personal Information

Generally, you will be able to visit this website without revealing your identity or any of your information. However, with our strict physical, electronic, and administrative safeguards, we are protecting your personal information from hinders of unauthorized or inappropriate access.